Wednesday, 23 February 2011

24/7 council tax queries for insomniacs?

Yesterday the Revenues and Benefits section of Edinburgh Council began a trial of a 24/7 telephone service.  Council tax payers (and those in receipt of housing benefit) can now access this service at any time of the day or night by calling the department's contact number 01314695000 and choosing from a menu of services.  

Automated services available include:
  • making a payment by debit card
  • setting up a direct debit for council tax
  • making or checking the progress of a housing benefit claim
  • Information will also be available for:
    • council tax reminders and summary warrants
    • council tax exemptions and discounts, including for students
    • landlords with tenants who claim housing benefit.
As well as providing the opportunity to make enquiries and transactions round the clock this move is designed to reduce peak queues. The trial is set to run till August this year.

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