Grange Post Office gives superb service

Sub-postmaster Javid Rafiq took a train to Durham on behalf of a customer to ensure she received her passport on time.  Having made an error in checking the required documents when local resident and longtime customer Karin Froebel submitted her passport application, Mr Rafik took responsibility for correcting the error.  He took a train to the Passport Office in Durham to ensure the passport was issued in time.  And it was.

Great story.  Read the full account and see pictures here.