On Thursday I met with the Director of Services for Communities who is responsible for the collections. He was confident well in excess of 90% of collections were now on target throughout the city. There are around 84,000 uplifts every day. That means up to 8,400 were not being collected satisfactorily.
From speaking to householders, I know there were significant catch up collections at the weekend - especially on Saturday (29th). That has cleared many of the bins which had not been collected since prior to 10th September - though there is clearly a latent backlog with householders holding rubbish on their premises waiting for the bins to be emptied.
We are clearly a long way from satisfactory service. Let me know if you can't get a suitable response when you report a problem. (Email and phone number on the right hand column of this web page).